When your order is ready, chances are you will have us ship it to you, rather than pick it up from our office.
And while we will be happy to ship it to you, I feel it's important to explain the shipping methods we offer, some shipping terminology, and what our responsibilities are with regards to shipping.
We currently ship using UPS, Fed Ex, or the US Post Office. The choice is always yours.
Please be aware that UPS, Fed Ex, and the Postal Service cannot guarantee 100% on-time delivery. And as good as they are, things can happen that could cause your package to be delayed.
You should also know that Priority Mail is NOT a time specific guarantee delivery option and that Express Mail from the Postal Service is NOT always a next day delivery service. If in doubt, please check with the Postal Service to see if their service will get your package to you by the date you need to have it in hand.
I strongly encourage you to make your choice of delivery service with those things in mind.
If you absolutely, positively, must have your order in-hand by a specific date, please consider choosing a delivery service that will get your package to you with time to spare. That way, if your package is delayed in transit, you would still receive your package before the date you actually need it.
And yes, I realize in this fast-paced world of ours, this is not always possible.
Liablity & Guarantees
At the top of this page you might have noticed the phrase "Orders shipped F.O.B. from our office". This is a standard shipping declaration used by virtually every business that ships merchandise.
F.O.B. stands for Freight On Board, and what it means is that at the moment the shipping company you chose takes possession, responsibility for your package transfers from us to them.
What you need to know is that when a shipper "guarantees" that your package will be delivered overnight (or in two days), what it really means is that if they don't deliver your package by that date, they will refund the shipping charges. Any claim you might have that the item(s) you ordered are of no use would be between you and the shipping company.
Be sure and provide us with your complete address
Failure to provide an apartment number, a suite number, or a building number (if applicable) can cause your package to be delayed... and it would be a delay that neither the shipper or Dr. Don's Buttons will be liable for.
No signature required
Customers will sometimes ask us to ship their package with no signature required. While we can write "no signature required" on the package, there is no guarantee the shipping company will honor the request.
Since the shipping company is responsible for proper delivery of your package, it is up to the driver to determine whether or not they feel it would be safe to leave the package without a signature. We are not be responsible if the shipping company you chose does not leave the package without a signture.
Packages shipped using expedited delivery typically require a signature of someone 18 years or older.
UPS automatically insures packages for up to $100.00 to cover loss or damage to the contents.
If you have us ship your package using UPS and the value of your package exceeds this amount, you may wish to have it insured for the full amount. If you do want your package insured for the full amount, you will need to let us know that you do when placing your order.
Requests for additional insurance MUST be made at the time the order is placed and we will add the cost of insurance (which is usually just a few dollars) to your bill.
If you have us ship your order using Priority Mail, this service does not include insurance unless you specifically request it. With Priority Mail, insurance costs are additional.
The option to add insurance is yours, but requests to add insurance MUST be made when the order is placed.
If you place your order using our SECURE ONLINE ORDER FORM, you make a request to add insurance by typing the following phrase in the "comments / suggestions" form on the shopping cart checkout page: "PLEASE INSURE THIS PACKAGE FOR $____." (enter the amount you want the package insured for).
If your package is insured and the package is damaged in transit, you MUST contact us within 5 business days of receiving the package and you MUST save all packaging and contents. If you fail to save them, the shipper likely will not accept your claim and you will have no further recourse.
If your package is lost or delayed in transit, UPS can track the package. However, unless you pay extra for their tracking service, the Postal Service won't be able to track your package.
When items are shipped using the Postal Service, they will not allow you to initiate a claim until 30 days after the package was shipped. That's a long time, but that is THEIR policy.
With UPS, you can initiate a claim much sooner. For more information about UPS shipping policies, click here.
For more information about Postal Service shipping policies, click here
Charges for Rush Shipping
If you are wondering what it would cost to have your order sent by a shipping method faster than UPS Ground, our SECURE ONLINE ORDER FORM will calculate shipping charges for you. You can then compare the differences and determine which method makes the most sense for you.
To determine shipping charges, just place the item or items you are interested in into our shopping cart and it will ask you which shipping method you would like to use.
To compare the charges of, let's say, Next Day and Second Day Air, just enter the items you are interested in into the shopping cart, select an initial shipping preference and note the price. Then, select another shipping option and note that price.
Don't worry... nothing is final until you enter your credit card information and click on the button to place the order.
If you live outside of the United States and want us to ship any of our products to you, we will be happy to do so. However, I would strongly encourage you to read the following information before deciding how to have your package shipped.
Of the two companies, UPS is the most reliable shipper and their tracking system is first rate. That is important if you want to determine where your package is at any given moment. In my experience, the tracking system offered by the Post Office leaves a lot to be desired and it is often difficult to determine where your package is with their system.
However, UPS Worldwide Express and UPS Worldwide Expedited are generally a lot more expensive than Global Express mail and thats why many of our international customers opt to have us ship their package using Global Express mail.
If you want something in hand as soon as possible, though, I would recommend using UPS.
But if you want to save some money and are willing to take a chance that it might take longer than expected for your package to arrive, go ahead and choose Global Express mail.
Keep in mind, however, that once we ship your package using the method you choose, our responsibility for that package ends. We will be happy to assist you in tracking a lost package and submitting the proper paperwork if a package is lost or damaged in transit. But we are NOT responsible if the package takes longer than expected to arrive, or if the package is lost or damaged in transit.
Also, please be aware that the Postal Service won't accept a claim for a missing package until after 30 days have passed from the time it was shipped. And if the package is lost and a claim must be submitted, it can take a fair amount of time to get the matter resolved.
When a package shipped outside the United States takes longer than expected to arrive it is due to the package having to clear the Customs Office in the country it was shipped to.
And unfortunately, we have no control over this!
Packages shipped by UPS always clear customs faster than packages shipped by Global Express Mail, so please take this into consideration when choosing your shipping method.
Customs Charges / Duties
If you are going to have us ship you something and you live outside the United States, chances are you are going to have to pay duties / customs charges when your package arrives. These charges are beyond our control and we have no way of knowing how much the custom charges are going to be.
To try and avoid paying customs charges, customers will sometimes ask us to enter a lower figure on the invoice, or mark the package as a sample, or as a gift. Doing so would constitute fraud on our part and we will not do it. So please don't ask.
If you receive a wrong item or didn't receive an item that you ordered
If you receive an item that you didn't order (wrong item shipped), any claim to that effect MUST be made within 7 days of receiving the package.
If you receive a shipment and an item that should have been in the box, isn't, you MUST contact us within 7 days of receiving the order and all packing materials MUST be saved in case you have to initiate a claim against the shipping company.
Failure to save the shipping materials will likely lead to the shipping company denying the claim, so please save the materials if there is any damage to your order.
aka Dr. Don